You configure an agent like a new team member: a clear mandate, your rules, defined authority. It does the work in your existing systems and hands your buyer every decision outside its mandate.
Why procurement still needs so many hands
Software still needs operators
Procurement tools changed the screens, not the work. People still check, chase and reconcile.
Know-how lives in manuals
Your process knowledge sits in SOPs, spreadsheets and the heads of experienced buyers.
Automation stops at the exception
Rule-based automation breaks at the first missing field. The case lands back in someone's inbox.
Goal
Each agent works toward one clear outcome, such as sourcing a request at the best total cost.
Each agent works toward one clear outcome, such as sourcing a request at the best total cost.
Playbook
Your sourcing rules, negotiation tactics and approval matrix, written as Agent Operating Procedures.
Your sourcing rules, negotiation tactics and approval matrix, written as Agent Operating Procedures. Your process, your rules.
Memory
Past prices, supplier performance and open contracts, drawn from the systems you already run.
Past prices, supplier performance and open contracts, drawn from the systems you already run.
Guardrails and allowed actions
Spend limits, preferred suppliers and compliance rules set the boundary.
Spend limits, preferred suppliers and compliance rules set the boundary. Inside it, the agent can read ERP data, send RFQs, negotiate terms and create POs, as far as its permissions allow.
Escalation to your buyer
Cases outside the mandate go to the right person with the context attached.
Cases outside the mandate go to the right person with the context attached. Your buyer decides; the agent carries on.
From SOP to working agent
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